To view the full Peak knowledge base, you will need to create a Peak Support account.

If your Peak representative has not already created an account for you, this article describes how you can set one up.


Contents


What is Peak Support?

Peak Support is a portal for Peak users. It enables you to:

  • Raise support tickets (sign in not required)
  • View the full Peak knowledge base (sign in required)


How can I access Peak Support?

There are two ways:

How to create a Peak Support account

  1. Go to: https://platformsupport.peak.ai/
    The Peak Support Home page loads. 

  2. Click SIGN UP.
    The sign up screen appears.
  1. Enter your full name.
  2. Enter your email address.
    This should be the same address that you use to sign in to Peak.
  3. Click REGISTER.
    You will receive an email containing an activation link.
    The email will be from 'Platform Support <platformsupport@peakai.freshdesk.com>' and titled 
    'Peak Support Portal Account creation'.


  4. Click the URL in the email.
    You will be taken to a portal activation screen.
  5. Re-enter your full name and create a password.
    • Your password must:
      • Contain at least eight characters
      • Not contain your username
      • Contain at least one letter and one number
      • Contain both upper and lower case letters
      • Contain at least one special character


  6. Click ACTIVATE AND LOG IN.
    Your account is activated.